Terms of Service for Hireloop.ai (Hireloop Inc.)

These Terms of Service (“Terms”) govern the relationship between you and the entity (Hireloop Inc.) providing the Hireloop.ai software (“Company,” “we,” or “us”) concerning your access to and use of our lead and sales engagement platform (“Service”). The Service, accessed via https://Hireloop.ai, enables subscribing recruitment agencies to discover currently available job postings, obtain associated contact details (including phone numbers and email addresses), generate AI-enhanced branded profiles and resumes, and upload candidate resumes to match them with newly posted jobs. By choosing to use the Service, you explicitly agree to be bound by these Terms as well as any additional agreements or policies referenced herein, and you represent that you have the authority to accept these Terms on behalf of yourself or your organization.

1. Acceptance of Terms and Modifications

Your continued use of the Service constitutes your acceptance of these Terms. We reserve the right, at our sole discretion, to modify, update, or replace any portion of the Terms at any time. Any changes will take effect upon posting the revised Terms to our website at [Hireloop.ai (Hireloop Inc.)](https://Hireloop.ai (Hireloop Inc.)). You agree to check these Terms regularly so that you remain aware of any modifications; your continued use of the Service after changes have been posted is deemed acceptance of the revised Terms. If you disagree with any modifications, your sole recourse is to stop using the Service and terminate your subscription by following the applicable termination procedures set out in these Terms.

2. Eligibility and User Accounts

To register an account, you must be at least the age of majority in your jurisdiction. Each user account is strictly personal and designated for use by a single employee of the subscribing organization. User accounts may not be shared with any other individual, whether inside or outside your organization. Each account may only be accessed via one registered device at any given time. Registered devices can only be changed once every fourteen (14) days. Any attempt to access the Service from additional or unregistered devices will result in an automatic 24-hour account suspension. All devices must be registered through the authentication process we designate, and the system must explicitly approve any changes to your registered devices within the specified time scope. Sharing your account or permitting unauthorized multi-user access is considered a violation of these Terms. Such violations will result in a penalty fee amounting to three (3) times the monthly subscription fee per user for each documented incident. We also reserve the right to permanently terminate accounts with multiple or repeated violations without compensation or refund of any pre-paid fees or subscription amounts.

3. License and Use of the Service

Subject to these Terms, we grant you a limited, revocable, non-transferrable, and non-exclusive right to access and use the Service for your internal business purposes only. You agree to use the Service in compliance with all applicable laws. You further acknowledge that any text presented on our website is intended as marketing material and should not be construed as a guarantee or promise regarding features, functionality, or any other aspect of the Service. Your contractual relationship with the Company is governed solely by these Terms and any separate subscription agreement you enter into with us, excluding all informal statements or marketing content.

4. Subscription Terms, Fees, and Renewals

Access to the Service requires a paid subscription. Fees depend on the specific package or plan you select. Payment obligations accrue from the date of registration or the effective date of your relevant plan. You must pay all amounts due in the currency and manner specified at sign-up or as periodically updated by us. Your subscription will renew automatically on a monthly or yearly basis, as applicable. For yearly contracts, you must provide written notice of cancellation at least three (3) months before the end of the contractual term to avoid automatic renewal. Monthly subscriptions require written notice of cancellation at least one (1) month prior to the end of the then-current term. If you fail to timely cancel, you will be charged for the renewal period. You are responsible for ensuring that all payment details are current, accurate, and valid. We reserve the right to suspend or terminate your account for unpaid fees, and you will remain liable for all amounts associated with your subscription.

5. Credits

Your use of platform credits is governed by both the terms outlined here and our credit usage guidelines. Credit pricing and policies are subject to change, so please refer to our current rates and terms. These credits are for your personal or organizational use only and cannot be given to others or sold. Keep in mind that credits have time limits:

• If you're on a paid subscription, your credits will expire when your billing period ends

• For free accounts, credits expire at the end of each month

  
  

We maintain the right to modify credit costs, conversion rates, and usage policies at any time. Current pricing for credit usage includes:

• Email address verification: 1 credit

• Phone number access: 3 credits

  
  

We recommend carefully considering your credit needs before purchase, as we don't offer refunds or extend expiration dates. Remember that credits must be purchased directly through us - third-party credit purchases or transfers between users aren't permitted.

6. Experimental Features

We occasionally provide access to experimental or in-development features that you may choose to try out. These experimental features are not part of our standard offering and may contain various technical issues, flaws, or potentially harmful elements. Additional guidelines may apply to these features, which complement but don't override this agreement. We reserve the right to remove access to or discontinue experimental features without prior notification. PLEASE NOTE: ALL EXPERIMENTAL FEATURES ARE PROVIDED WITHOUT ANY GUARANTEES, PROTECTIONS OR WARRANTIES, AND WE ACCEPT NO RESPONSIBILITY FOR ANY ISSUES OR DAMAGES THAT MAY RESULT FROM THEIR USE.

7. External Applications

You may use products or services from other companies alongside our platform. When you or your team members interact with these external applications, you do so voluntarily and at your own discretion - we are not responsible for what happens when you use them. You and your team must follow any rules or requirements set by the providers of these external applications. Please understand that we cannot guarantee permanent compatibility with external applications, and we may need to end support for certain integrations at any time without compensation if, for example, the external provider changes their systems or policies. Companies providing these external applications are not considered our data processing partners under our data handling agreement.

8. Intellectual Property Rights

We (or our licensors) retain all rights, title, and ownership interests in the Service, including all technology, software, processes, trademarks, and service marks associated with it. Your authorized use of the Service does not grant you ownership rights or any right to reproduce, copy, adapt, or modify it, except as expressly authorized in these Terms. Likewise, any feedback, suggestions, or idea submissions you provide may be used by us without restriction, and you hereby assign any ownership rights in such feedback to us.

9. Data Protection and Privacy

We respect your confidentiality, the confidentiality of your candidate data, and your organization’s proprietary information. Your use of the Service, including any transfer of personal data, is governed by our Privacy Policy, which is an integral part of these Terms. By using the Service, you also consent to our gathering, use, and sharing of personal data as described in the Privacy Policy.

10. User Content and Restrictions

You may upload resumes, personal data, or other content through the Service (“User Content”). You represent that you have sufficient rights and consents to upload any User Content, and that doing so does not infringe the rights of any third parties. You shall not use the Service to distribute content that is offensive, harmful, or otherwise objectionable, or that violates any applicable law or regulation. We reserve the right, but have no obligation, to remove or disable access to any User Content that, at our sole discretion, we consider to be in violation of these Terms or otherwise harmful.

11. Confidentiality and Security

Each party acknowledges that it may obtain confidential or proprietary information from the other in the course of the contractual relationship. Both parties agree not to disclose any confidential information of the other to third parties without prior written consent, and to maintain such information with the same level of care used to protect their own confidential data, so long as it is not less than reasonable care.

12. Disclaimer of Warranties

The Service is provided on an “as is” and “as available” basis, without warranties of any kind, whether express, implied, or statutory, including without limitation warranties of merchantability, fitness for a particular purpose, non-infringement, information accuracy, and uninterrupted or error-free operation. We do not warrant that the Service will meet your requirements, or that it will be suitable for your intended use, despite any marketing or other material that may imply otherwise. Statements in marketing materials or on Hireloop.ai are solely for promotional purposes and are not binding representations regarding the Service’s actual attributes.

13. Limitation of Liability

Under no circumstances shall either party be liable to the other for indirect, incidental, consequential, special, or exemplary damages, including but not limited to lost profits, business interruption, or loss of data arising out of or related to the use of (or inability to use) the Service, regardless of the theory of liability and even if advised of the possibility of such damages. In no event shall we, our affiliates, or our licensors be liable for amounts that exceed the fees paid to us by you for the Service in the twelve (12) months immediately preceding the event giving rise to the claim.

14. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, and affiliates from and against any and all claims, liabilities, damages, losses, and expenses (including attorney’s fees) arising from or in any way connected to (a) your breach of these Terms, (b) your use of the Service outside the scope of this agreement, or (c) any User Content you upload or otherwise provide to the Service.

15. Termination

Either party may terminate these Terms and the associated subscription if the other party materially breaches the Terms and fails to cure such breach within a reasonable time upon receipt of notice. In the event of termination for cause by us (including account sharing and unauthorized multi-user violations), there shall be no refunds for any prepaid fees or subscription amounts. You may stop using the Service at any time, but you will not be entitled to any refunds for early termination unless agreed upon in writing. Following termination, the provisions relating to intellectual property, confidentiality, limitation of liability, and indemnification will remain in effect.

16. Arbitration, Class Action Waiver, and Governing Law

IMPORTANT: THIS SECTION AFFECTS YOUR LEGAL RIGHTS. PLEASE READ CAREFULLY.

How We'll Resolve Disputes

We believe most disagreements can be resolved through discussion. Before taking any legal action, you'll need to contact us at contact@hireloop.ai, and we'll work with you to address your concerns. We'll use the most recent contact information we have for you if we need to reach out.

If we can't resolve the issue informally within 10 days, either of us can move forward with arbitration. This means a neutral third party, not a court, will hear and decide the dispute. This applies to any disagreements about our service, these terms, or our relationship with you.

No Class Actions

You and we agree to resolve disputes only on an individual basis. This means neither of us can join or start a class action lawsuit or arbitration. If a court decides this restriction isn't valid, then the entire arbitration agreement in this section becomes void.

Your Rights and Choices

You have 30 days after accepting these terms to opt out of this arbitration agreement. Just email contact@hireloop.ai with "ARBITRATION AND CLASS ACTION WAIVER OPT-OUT" in the subject line. You won't face any negative consequences for opting out.

Some matters don't require arbitration. You can still go to court for intellectual property disputes or take cases to small claims court. These must still be handled individually, not as class actions.

Changes and Legal Framework

We'll give you 60 days' notice before making any changes to this section. Changes will only affect future disputes, not existing ones. Delaware law governs these terms, and any court cases that aren't subject to arbitration will be handled in Delaware, except for small claims cases which can be filed locally.

This arbitration agreement remains valid even if you stop using our service. If any part of this section is found invalid, the rest remains in effect unless specified otherwise.

For U.S. residents, arbitration can happen at any reasonable U.S. location convenient for both parties. International users will arbitrate in Berlin, Germany.

17. Notices and Communications

All notices required by these Terms shall be given by electronic mail, with confirmation of receipt, or by registered mail to the addresses you provide and to our address as indicated on Hireloop.ai or in any contract. You consent to receiving electronic communications, and you agree that all agreements, notices, and other communications provided by us to you electronically satisfy any legal requirement that such communications be in writing.

18. Entire Agreement and Severability

These Terms, together with any applicable subscription agreement and our Privacy Policy, constitute the entire agreement between you and the Company concerning the Service and supersede any prior agreements, understandings, or communications. Should any provision of these Terms be deemed invalid or unenforceable for any reason, the remaining provisions will remain in full force. No waiver of any provision or right under these Terms shall be effective unless in writing and signed by an authorized representative of the Company.

Your continued use of the Service constitutes ongoing acceptance of these Terms.